Terms of use

Users will not violate laws, third party rights, or site policies.

Users will comply with all applicable national and international laws.

Users will not post false, inaccurate, misleading, defamatory or slanderous content on the site.

Users will not post spam, bulk electronic communications, chain letters or pyramid schemes.

Users will not distribute viruses or any other malicious code that could harm the site, its users, or their interests.

It is prohibited to use identification documents or sensitive financial information of any other person on the site.

Using the platform does not make you an employee, agent, or representative of KakoExpress, and does not create any employment, partnership, or joint venture relationship with KakoExpress.

KakoExpress reserves the right to remove any content or information if it believes it violates these terms.

A contact address is provided to users so they can report a complaint or objection about content on the site, including messages from other users, or report content that would infringe copyright.

It is prohibited to circumvent the platform to arrange payment outside of KakoExpress in order to avoid service fees.

A service fee is added to the rate set by the carrier and is included in the total price shown before you pay. The carrier receives their full rate; the service fee funds the platform's operation.

Payment

Payments and payouts to carriers are processed by our payment partner, Stripe. By using KakoExpress, you also agree to Stripe's terms of service.

You can cancel a booking for free as long as it has not yet been paid for. Once payment has been made, the booking can no longer be cancelled by the sender.

If the carrier refuses to take the package, the full amount (including service fees) is credited to your KakoExpress wallet. You can then request a refund of that balance.

Users are solely responsible for complying with the laws in force in the country of departure and destination of the packages they send or carry.

KakoExpress connects senders and carriers and does not guarantee the content, condition, or legality of transported packages - these are the sole responsibility of the sender and the carrier. KakoExpress does, however, process the payment for each booking: the sender's funds are held as soon as they book and are only released to the carrier once delivery is confirmed.

Non-delivery or damaged package

In case of non-delivery or a damaged package, you can open a dispute within 72 hours of delivery.

Our team then reviews the situation and decides on a refund to the sender or a payout to the carrier.

Insurance

KakoExpress does not offer any insurance on transported packages. In case of loss, theft, or damage, only the dispute process described above applies.

Force Majeure

KakoExpress cannot be held liable for flight delays or cancellations affecting the handover or delivery of a package. Such situations are the responsibility of the airline and, where applicable, the carrier.

Prohibited and regulated items

It is the responsibility of users to ensure that the import or possession of an item is not prohibited by the law of the country in which it is transported.

These include, among others (non-exhaustive list):

weapons, ammunition and explosives; flammable or hazardous materials; drugs and narcotics; live animals; perishable goods; cash, jewelry and other valuables; counterfeit goods; and any item whose import is prohibited in the destination country.

Import taxes

It is the responsibility of users to ensure compliance with applicable customs laws and controls, including import duties and tax rates.

Handing over the package

The sender hands their package to the carrier at the departure airport, about 3 hours before the flight. On arrival, the carrier hands the package to the recipient after scanning the QR code the recipient shows them, which confirms receipt.

Trust, Responsibility and Transparency

KakoExpress connects senders and carriers and secures each payment until delivery is confirmed. If a disagreement arises, our team reviews the situation; each party must nonetheless honor the arrangements they agreed to, to ensure the package reaches its recipient.

Reviews

After each confirmed delivery, the sender and carrier can rate each other. Published reviews reflect users' own experience and are not endorsed by KakoExpress.

1. Each booking made is subject to these general terms.

2. The KakoExpress service is reserved for natural persons aged at least 18 with the legal capacity to enter into a contract.

3. KakoExpress reserves the right to suspend or delete a user's account, without having to justify it, for reasons related to the proper functioning of the service or the safety of users.

4. KakoExpress does not control the nature or content of packages exchanged between users. We advise carriers to check the content of a package before carrying it, for their own safety and that of others.

5. Every user must refrain from causing any harm to KakoExpress, under penalty of legal action. These general terms are governed by Canadian law, in particular the laws of the province of Quebec, without prejudice to any mandatory consumer protection provisions applicable in your country of residence.

6. Use of the site must under no circumstances pursue an illicit or fraudulent purpose. KakoExpress does not guarantee the confidentiality of a user's information in the event of proven fraud.

7. If a dispute is not resolved directly between users, the intended recourse is to open a dispute through the platform, reviewed by our team, rather than an exclusive recourse between the parties.

8. KakoExpress may at any time suspend the account of a user who has had a significant number of complaints filed against them.

9. KakoExpress may modify these general terms at any time. The version in effect is the one published on the site. In case of a significant change, users will be notified before it takes effect. Continuing to use the service after such a change constitutes acceptance of the new terms.